Practice troubleshooting
Cannot start practice, microphone, network, and trial limits; one “cannot practice” primary cause table.
student
Audience: Students (teachers / admins can use as a checklist) · Applies to: SaaS / private
Goal: On screen, treat one primary cause + one next step, and return to a practice-ready state quickly.
Temporarily unable to practice (unified table)
The student app shows one “Temporarily unable to practice” card at the top (do not read stacked causes). Act on the primary cause:
| Primary cause (UI) | Next step |
|---|---|
| This month’s planned practice time is used up | Tap Request extra time on the card (or Me → Usage); practice again after the teacher approves |
| Extra-time request pending | Wait for teacher approval; do not submit again |
| No active class / class not activated | Ask the teacher to activate the class |
| Trial expired, billing paused, contract ended, usage exhausted, etc. | Contact Organization admin; you can tap the guide link on the card |
| Formal exam requires Voice identity but not enrolled | Enroll in the exam dialog, or go to Settings → Voice identity |
| Microphone not allowed / device issue | See “Microphone” below; exams show a device self-check before start |
Older stacks of “many banners + Home error copy” are collapsed into this one card. Quota details still appear on Home or the practice-time page, but when blocked, follow the card’s main CTA first.
Cannot start practice (other)
| Symptom / tip | Likely cause | What to do |
|---|---|---|
| Org does not allow self-directed practice | No tasks and free practice is off | Enter from a teacher task; or ask an admin to enable self-directed practice under Speaking & exams policy |
| Current mode unavailable | Org has not opened that practice type | Switch to the type the task requires, or ask an admin to adjust practice policy |
Microphone / recording issues
- In the browser address bar, allow this site to use the microphone.
- In system sound settings, confirm the input device and that volume is not muted.
- Quit other meeting / recording apps that hold the mic, then retry.
- Try another device or browser (newer Chrome / Edge recommended).
Network or AI unresponsive
| Symptom | What to do |
|---|---|
| Service is temporarily unavailable / long load | Tap Retry now; check the network; avoid rapid re-submit. If it keeps failing, ask the teacher to escalate so an admin can check Speaking service config |
| Submit failed | Confirm you are still signed in; re-enter the task and submit again |
Login and identity
- “Account type mismatch”: return to the login page and confirm Student is selected.
- Session expired: sign in again, then open Speaking.
If still stuck, provide
- Approximate time, browser / device
- Task name, or whether it was free practice
- Full on-page error text (screenshot is fine)
More short answers: FAQ: Student practice.